Kayla is the Director of Customer Service at Farr Johnen & Associates, where she plays a pivotal role in ensuring an exceptional client experience. She oversees all aspects of the firm’s customer service policies, objectives, and initiatives, embodying the company’s commitment to “It’s All About Service.” With a natural talent for client care, Kayla goes above and beyond to provide personalized support and guidance.

In addition to her leadership in customer service, Kayla specializes in the preparation and implementation of life, disability, and long-term care insurance policies. She is highly skilled in navigating the underwriting process, ensuring that clients experience a smooth and hassle-free path from application to approval. Her expertise simplifies the acquisition process, making it easier for individuals and businesses to secure the protection they need.

A long-time Ventura County resident, Kayla has a deep appreciation for the local community. Outside of work, she enjoys showing horses, traveling with her husband in their custom trailer, and spending quality time with her family.